Delivery & Returns

Delivery Policy

At Terrier Tools Limited, we are committed to delivering your order as quickly and efficiently as possible. Below is everything you need to know about our delivery process.

Processing Time

  • All orders are processed within 1-2 business days after payment has been confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods and Costs

We offer a variety of shipping options to suit your needs:

  • Standard Delivery: Delivered within 3-5 business days (depending on location).

  • Expedited Delivery: Delivered within 1-3 business days (additional charges apply).

  • International Delivery: Delivery times and rates vary based on the destination country. Please check our international shipping options at checkout.

Shipping costs are calculated based on the size, weight, and destination of your order. These will be displayed at checkout before completing your purchase.

Delivery Delays

While we aim to ensure timely deliveries, please note that delivery times are estimates and may be subject to delays due to factors beyond our control (e.g., weather, holidays, courier delays). If your order is delayed, we will keep you informed and work to resolve the issue as quickly as possible.

Signature Requirement

For security reasons, some orders may require a signature upon delivery. If you are unavailable at the time of delivery, a delivery notice will be left with instructions on how to reschedule.

Lost or Damaged Items

In the unlikely event that your item is lost or damaged during transit, please contact us immediately. We will work with the courier to resolve the issue and, if necessary, arrange for a replacement or refund.


Returns Policy

At Terrier Tools Limited, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a simple and straightforward returns process.

Return Period

You have 30 days from the date of receiving your order to return any items. After this period, we may not be able to accept a return.

Return Conditions

To qualify for a return, the following conditions must be met:

  • Items must be in new, unused condition, with all original packaging, labels, and tags intact.

  • Items that have been used or damaged by the buyer will not be eligible for a return.

  • For items covered under warranty (e.g., power tools), please contact us.

How to Return

To initiate a return, please follow these steps:

  1. Contact us via email or our online messaging system within 30 days of receiving your item to request a return.

Return Shipping

  • Buyer is responsible for return shipping costs unless the item is defective or not as described.

  • We recommend using tracked shipping for returns to ensure the item is safely returned.

  • Please retain your proof of postage until we have confirmed receipt of the returned item.

Refunds

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days after we receive the returned item. Please note that shipping charges are non-refundable.

Exchanges

If you would like to exchange an item, please contact us to discuss the available options. If the exchange is not possible, we will process a refund as per our returns policy.

Damaged or Faulty Items

If your item is damaged or faulty upon arrival, please contact us immediately. Please provide photos of any damage to help us process the return swiftly.

Lost or Undelivered Items

If your item is lost in transit or not delivered, please contact us right away. We will work with the carrier to resolve the issue.